Our services
Expert cutting, inspired colouring, superb conditioning and as much advice as you need
Your hair is in our hands
We don't just change the way your hair looks - we change the way it feels
Hair problems
Talk to us about your hair worries. We're here to help
Whether your hair is in great condition or in need of treatment, we make sure that you have all the information you need to have the healthiest and most lustrous hair you can possibly have.
The hair products we use in the salon have been selected by us for their excellent results, ease of use and are the very best that the professional hair product developers have to offer.
We're not restricted to any brand and we're certainly not against changing our products and treatments when something better and more effective become available. That said, depending on your unique hair you may find us using and recommending products from Wella, WOW by Colorway, K18, Olaplex, Moroccan Oil, Sassoon and the highly respected trichologist Philip Kingsley. We trust their product integrity and their research.
Quick links to our services
Let us create your new look with the best possible cut and shape to suit your own personal style
SHORT TO LONG
We understand what an important decision this is. From the minute you meet your stylist you'll know you're in caring and very creative hands.
RE-STYLE
Styles come and go and some classic cuts stand the test of time. However, a new 'celebrity' style can become an overnight sensation. We're on it.
SUBTLE CHANGES
Re‑styling needn't involve a drastic change. Sometimes a different cutting technique, a new interpretation of your current style or a re‑shaping can make a refreshing change. Trust your stylist. She has your best look at heart.
A LIGHT TRIM
Maintain your precision style with regular trims or let your stylist adapt your hair length ready for a new style whilst keeping your hair looking gorgeous.
before making an appointment Please Read our professional client consultation
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Using the Sassoon 3-tier Sassoon PRESTIGE COLOUR SERVICE for healthy, glossy and lustrous hair colour
SEMI
Enhancement of your natural hair colour. Semi‑permanent colours give a natural look with up to 80% white coverage.
TONER
Toning any unwanted tones in your natural or coloured hair to create a perfect personalised colour.
PERMANENT COLOUR
Permanent coverage of white and natural hair. We also offer a refresh service with our regrowth application to revive existing colour when required.
FOILS
Enhance your hair with more than one colour for a natural multi‑toned look. Single foils can personalise your hair style with natural or exciting vibrant colour.
ALLERGY TESTING
For clients who haven't yet had their hair coloured at Total Look we will arrange an allergy test prior to your appointment. This is for your safety and isn't negotiable.
Modern perms are kind to hair and can add volume, and body to your hair - not just a gorgeous head of fabulous curls
FULL PERM
A full hair perm creates soft curls, full of volume and movement, which look natural and leave the hair in excellent condition.
VOLUMISING
A volumising perm gives your roots a lift and a kick rather than actual waves and curls. Perms don't need to begin at the hair roots to achieve a full, bouncy wavy style.
AFTER-CARE
We will always advise you how to maintain the style we create using permanent curling and waving techniques. Similarly, your stylist will recommend the best products to use at home to maintain healthy, shiny hair.
ALLERGY TESTING
For clients who haven't yet had their hair permed at Total Look we will arrange an allergy test prior to your appointment. This is for your safety and isn't negotiable.
Allergy testing for permanent hair colouring and perms
WHY DO WE ALLERGY TEST?
At Total Look we require all clients to have an allergy test before hair colouring treatment takes place for the first time in our salon. We do this primarily for your protection and safety and also to comply with our Public Liability Insurance. If we introduce new products we will repeat the test.
WHAT IS AN ALLERGY TEST?
24 hours before your hair colour appointment we will apply a tiny amount of the hair dye product we will be using on your hair – usually behind your ear where it can’t be seen.
WHAT HAPPENS WHEN A REACTION TAKES PLACE
Most adverse reactions are fairly instant, but in some cases a reaction can be delayed for a few hours. We provide you with a special cotton pad to remove the dye test should you react shortly after leaving the salon. If a reaction occurs we recommend that you visit your local pharmacist who may suggest anti-histamine ointment. If you do react‑even mildly‑we will not proceed with hair colouring.
WHAT CAUSES A REACTION?
Many permanent and some semi-permanent hair dyes contain a chemical called paraphenylenediamine (PPD), which is a known irritant and allergen. Although normally safe to use PPD is the culprit of most reactions to hair dye. There can sometimes be contributing factors which can make an individual unusually sensitive to hair dye e.g. pregnancy, the menopause, prescribed medication and even stress can tip the balance and make an individual react adversely to hair dye‑even if you have used hair dye in the past. You are particularly at risk if you have (or have had) a black henna tattoo.
HOW BAD CAN IT BE?
In its mildest form an allergic reaction to hair dye will result in a hot, irritated and very itchy scalp, possibly with redness and swelling around the hairline. This reaction is usually immediate and can last for days ‑ even months.
More serious reactions can cause hot and very painful swelling of the eyes, face, mouth and throat which will require IMMEDIATE medical attention ‑ most likely at the A&E department of your local hospital. Treatment includes emergency administration of steroids and anti‑histamine medication. The effects can take a considerable amount of time to subside and may cause and increased sensitivity to other topical allergens.
Rarely, a hair dye allergy can cause anaphylaxis to occur. This reaction is a medical emergency and can be fatal.
To make an appointment for a consultation, allergy test, or to book a visit to Total Look please call 01600 715544
This link will take you to the NHS website where you can read about the consequences and treatment of hair dye reactions.
Our priority is for all our customers to be completely satisfied.
If you are happy with your service tell others if not please tell us.
Our team strive to deliver a high standard of results in everything we do. Should you have a complaint, or if you are unhappy with the service you received at Total Look, please let us know whilst you're in the salon. If that's not possible then please let us know within 7 days of your service.
We promise to handle all feedback sensitively and compassionately and aim to resolve all complaints within 7 working days of receiving them.
We accept complaints in person or by phone.
